7999 Privacy Policy — How We Handle Your Data

1 Who We Are

7999 is an online gaming platform operating at 7999.bid, serving players in Bangladesh. When this Privacy Policy refers to "7999", "we", "us", or "our", it means the 7999 platform and the team responsible for operating it.

For the purposes of data protection, 7999 acts as the data controller for all personal information collected from players who register and use the platform. This means 7999 determines the purposes and means of processing your personal data, and is responsible for ensuring that processing is carried out lawfully and transparently.

If you have any questions about how 7999 handles your personal data, or if you wish to exercise any of your data rights, you can contact the 7999 privacy team at [email protected]. We aim to respond to all privacy-related queries within 30 days of receipt.

2 Data We Collect

7999 collects personal data from players in the following categories. We only collect information that is necessary for the purposes described in this policy.

7999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If identity verification requires a copy of your national ID, that document is used solely for age and identity verification and is not retained beyond the period necessary for that purpose.

3 How We Use Your Data

7999 uses the personal data we collect for the following specific purposes:

• Account management: To create, maintain, and secure your 7999 player account, including verifying your identity and age at registration and at any subsequent point.
• Payment processing: To process deposits and withdrawals in BDT via bKash, Nagad, and Rocket, and to maintain accurate transaction records for your account.
• Platform security: To detect and prevent fraud, money laundering, unauthorised account access, and other prohibited activities on the 7999 platform.
• Customer support: To respond to your queries, resolve account issues, and provide assistance through the 7999 support team.
• Responsible gaming: To monitor gaming activity and identify patterns that may indicate problem gambling, and to apply any deposit limits or self-exclusion measures you have requested.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering obligations and age verification requirements.
• Platform improvement: To analyse usage patterns and improve the features, performance, and user experience of the 7999 platform.
• Marketing communications: To send you information about promotions and offers on 7999, but only where you have explicitly opted in to receive such communications.

7999 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or notifying you of the new purpose.

4 Legal Basis for Processing

7999 processes your personal data on the following legal grounds:

• Contract performance: Processing your identity, contact, and payment data is necessary to provide the 7999 gaming service you have signed up for. Without this data, we cannot operate your account or process transactions.
• Legal obligation: Certain processing activities — including identity verification, age checks, and transaction record-keeping — are required by applicable law and cannot be opted out of.
• Legitimate interests: 7999 processes technical and usage data to maintain platform security, prevent fraud, and improve the service. These interests do not override your fundamental privacy rights.
• Consent: Where 7999 sends you marketing communications or uses non-essential cookies, we do so only on the basis of your explicit consent, which you can withdraw at any time.

5 Data Sharing

7999 does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your deposit or withdrawal transaction. These providers operate under their own privacy policies and security standards.
• Identity verification services: Where required to verify your age or identity, 7999 may share your identity documents with a certified verification provider. This data is used solely for verification and is not retained by the provider beyond the verification process.
• Legal authorities: 7999 may disclose personal data to law enforcement or regulatory authorities where required to do so by applicable law, court order, or in connection with the investigation of suspected illegal activity.
• Platform service providers: 7999 uses a small number of trusted technology providers to operate the platform infrastructure. These providers process data only on 7999's instructions and are contractually bound to maintain appropriate security standards.

All third parties who receive data from 7999 are required to handle that data securely and in accordance with applicable data protection standards. 7999 does not transfer personal data to countries outside Bangladesh except where necessary to operate the platform, and only where appropriate safeguards are in place.

6 Cookies and Tracking

The 7999 platform uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve your experience. The types of cookies used on 7999 are as follows:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies: Used to understand how players use the 7999 platform — for example, which games are most popular and how long sessions typically last. This data is aggregated and anonymised.
• Preference cookies: Store your platform preferences such as language settings and display options so you don't have to reset them each visit.

Non-essential cookies are only placed on your device with your consent. You can manage your cookie preferences at any time through your browser settings. Note that disabling certain cookies may affect the functionality of the 7999 platform.

7999 does not use third-party advertising cookies or allow external advertising networks to track your activity on the platform.

7 Data Retention

7999 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your active account on 7999, plus a period of up to 5 years following account closure to comply with legal and regulatory obligations.
• Transaction records: Deposit and withdrawal records are retained for a minimum of 5 years from the date of the transaction, in line with financial record-keeping requirements.
• Identity verification documents: Retained for the period required to complete verification, and for up to 5 years thereafter to comply with anti-money laundering regulations.
• Support communications: Chat logs and email correspondence with the 7999 support team are retained for up to 2 years from the date of the interaction.
• Technical and usage data: Retained in aggregated or anonymised form for platform analytics purposes. Individual-level technical data is deleted within 12 months of collection.

When personal data is no longer required, 7999 securely deletes or anonymises it so that it can no longer be linked to an individual player.

8 Your Rights

As a player on the 7999 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 7999 privacy team at [email protected].

7999 will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

9 Data Security

7999 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure:

• TLS encryption: All data transmitted between your device and the 7999 platform is encrypted using Transport Layer Security (TLS) protocols.
• Access controls: Access to personal data within the 7999 organisation is restricted to staff who need it to perform their job functions. All staff with data access are subject to confidentiality obligations.
• Secure payment processing: Payment transactions are processed through certified payment gateways. 7999 does not store full payment account numbers on its own servers.
• Regular security reviews: The 7999 platform undergoes regular security assessments to identify and address potential vulnerabilities.
• Incident response: In the event of a data breach that poses a risk to player privacy, 7999 will notify affected players and take immediate steps to contain and remediate the breach.

While 7999 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password for your 7999 account and never share your login credentials with anyone.

10 Children's Privacy

The 7999 platform is strictly for players aged 18 and over. 7999 does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on or use the 7999 platform.

If 7999 becomes aware that personal data has been collected from a player who is under 18, that account will be closed immediately, all associated data will be deleted, and any deposits made will be returned to the original payment method where possible.

If you believe that a minor has registered on the 7999 platform, please contact the support team at [email protected] immediately so the matter can be investigated and resolved.

11 Changes to This Policy

7999 may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or data processing practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how your personal data is used, 7999 will make reasonable efforts to notify registered players via the contact details held on their account before the changes take effect.

Continued use of the 7999 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any updated policy, you should stop using the platform and contact the support team to close your account.

12 Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your data rights, please contact the 7999 privacy team through the following channel:

• Email: [email protected]
• Response time: Within 30 days for data rights requests; within a few hours for general support queries
• Support hours: 24 hours a day, 7 days a week

When submitting a data rights request, please include your registered mobile number and a brief description of your request so the team can locate your account and respond efficiently.

For questions about responsible gaming tools available on 7999, please visit the Responsible Gaming page. For the full rules governing your use of the platform, see the Terms and Conditions.